Need additional information or have a question or comment? Please reach out and we’ll get back to you as soon as possible.
Station Address & Hours
225 South Canal Street
Chicago, Illinois 60606
comments@chicagounionstation.com
Due to reduced customer volumes during the pandemic, Amtrak has temporarily closed some entrances and spaces within Chicago Union Station. Access by Amtrak and Metra passengers or others with disabilities is unaffected, with elevators available from both sides of the 200 block of South Canal Street and at 444 West Jackson Boulevard. Ramp access continues to be from the entrance at the corner of Jackson and Clinton Streets. Metropolitan Lounge access for Sleeping Car and Business Class customers is maintained though the Central Corridor “Breezeway.” Seating for general boarding that had been in the Great Hall has been moved into that area. Station access from the Riverwalk will close nightly at 8 p.m. and entrances to the Great Hall from Canal, Adams and Jackson have been closed to the public. The primary entrance to the station at 225 South Canal Street remains open.
Office Address & Hours
500 West Jackson Boulevard, Suite 107
Chicago, Illinois 60661
Open Monday-Friday 8:00am - 5:00pm
Customer Service
Amtrak Customer Service
amtrak.com/contact-us
Union Station Facilities
comments@chicagounionstation.com
General Train Information
Amtrak
(800) 872-7245
amtrak.com
Amtrak Passenger Services
Chicago Office
(312) 655-2194
Metra
(312) 322-6777
metrarail.com
Chicago Union Station Lost & Found
Amtrak
chicagolostandfound@amtrak.com
Metra
(312) 322-4269
Located at Metra ticketing window #10
Premier Lounges
Metropolitan Lounge
(312) 544-5524
Open Monday–Friday 6:00am – 9:00pm
Saturday 6:00am – 9:00pm
Sunday 6:00am – 9:00pm
Events, Photography & Filming
Media Inquiries
Marc Magliari
Public Relations Manager/Media
Relations Manager
(312) 544-5390
mediarelationschicago@amtrak.com
Leasing
Linda Frankel
Senior Real Estate Development Manager
(215) 349-1956
frankel@amtrak.com
Tenant Services - Work Orders