Need additional information or have a question or comment? Please reach out and we’ll get back to you as soon as possible.

Station Address & Hours

225 South Canal Street

Chicago, Illinois 60606

Office Address & Hours

500 West Jackson Boulevard, Suite 107
Chicago, Illinois 60661
Open Monday-Friday 8:00am - 5:00pm

Customer Service

Amtrak Customer Service

Union Station Facilities

General Train Information

(800) 872-7245

Amtrak Passenger Services
Chicago Office
(312) 655-2194

(312) 322-6777

Chicago Union Station Lost & Found


(312) 322-4269
Located at Metra ticketing window #10

Premier Lounge

Metropolitan Lounge
(312) 544-5524

Open Monday–Friday 6:00am – 9:00pm
Saturday 6:00am – 9:00pm
Sunday 6:00am – 9:00pm

Events, Photography & Filming

Media Inquiries

Marc Magliari
Public Relations Manager/Media
Relations Manager
(312) 544-5390


Linda Frankel
Senior Real Estate Development Manager
(215) 349-1956

Tenant Services - Work Orders

Contact Us

Required Field

Thank You

Your message was successfully sent. Someone will contact you within 48 hours of your request. Thank you!