See Where The Train Can Take You.

Amtrak offers a more comfortable and convenient travel experience with free Wi-Fi on most trains, plenty of leg room and no middle seat. With our state and commuter partners, we move people, the economy and the nation forward, carrying more than 30 million Amtrak customers for each of the past eight years. Amtrak operates more than 300 trains daily in North America, connecting more than 500 destinations in 46 states, the District of Columbia and three Canadian provinces, and reaches 400 additional destinations via connecting bus routes. Book travel, check train status, access your eTicket and more through the Amtrak app. Learn more at Amtrak.com.

Additional information

For more information, please refer to the Amtrak website.

Amtrak.com

Amtrak ticketing is located in the Passenger Services Office in the breezeway between the Great Hall and the Concourse.

Alternatively, you can print and get ticket assistance at the blue Amtrak ticketing kiosks located in The Great Hall. Refer to the Station Map for these locations.

General Waiting & Boarding

Amtrak passengers can wait in the Great Hall where their train will be called and boarded 45 minutes prior to departure.

Priority & Assisted Waiting & Boarding

The Hiawatha Lounge is available for ten-ride and monthly ticket holders (trains 337 and 339 only).

Senior citizens aged 62 and over, active military personnel, families with small children, and anyone needing extra assistance can wait in the two Assisted Boarding Areas near the North and South Concourses.

Premier Waiting & Boarding*

The Metropolitan Lounge is available exclusively to Amtrak’s Business Class, Sleeping Car, Guest Rewards Select Plus, or Select Executive members. The plush surroundings are enhanced by high speed internet access, work stations, television, children’s play space, luggage storage services, and even a locker room with showers available.

* Additional charges apply.

Baggage claim

Baggage Claim is located on the Concourse Level.

Baggage Storage

Bags can be checked in parcel check for $10 per bag.

Lost & Found

If you lose or misplace something on the train or in a station, you will need to submit a lost item report on the Amtrak website so we can try to help you find it. When reporting a lost item, please have the following information available:

  • Your date(s) of travel
  • Your departure and arrival stations
  • Your train number(s)
  • Detailed information regarding the lost item (model/serial number, brand, color, size, etc.)

After filling out the online form, you will receive an email with your Lost Item ID tracking number. Our team will continue to look for your item and provide you with regular email and/or text updates (if opted in) on the status.

Amtrak Lost & Found at Chicago Union Station can be reached at chicagolostandfound@amtrak.com.