Designated a Great Public Space in 2012 by the Project for Public Spaces, Chicago Union Station is always brimming with activity. Here are quick links to help you navigate the station.

At a Glance

  • Ticketing

  • Waiting & Boarding

  • Baggage

  • Services & Amenities

  • Accessibility

  • Booking an Event

  • Filming & Photography

  • Lodging

  • This survey is now closed

Ticketing Information

Amtrak ticketing

Amtrak ticketing is currently combined with Baggage and is located in the center of the Concourse. Alternatively, you can print and get ticket assistance at the blue Amtrak ticketing kiosks located in The Great Hall.

For more information, visit the Amtrak page in the Travel section.


Metra ticketing is located centrally on the Concourse Level of the station.

For more information, visit the Metra page in the Travel section.

Waiting & Boarding

Amtrak Waiting & Boarding

For General Boarding, Amtrak passengers can wait in the Great Hall where their train will be called and boarded 45 minutes prior to departure.

Assisted Waiting & Boarding
is available for senior citizens aged 62 and over, active military personnel, families with small children, and anyone needing extra assistance.

Premier Waiting & Boarding
is available for eligible Amtrak passengers in the and Metropolitan Lounge (additional charges may apply).

For more information, visit the Amtrak page in the Travel section.

Metra Waiting & Boarding

Metra passengers are welcome to wait for their trains in the historic Great Hall.

Metra trains board in the North and South Concourses.

For more information, visit the Metra page in the Travel section.


Baggage claim

Baggage Claim is located on the Concourse Level.

Baggage Storage

Bags can be checked in parcel check for $10 per bag.

Lost & Found

Amtrak Lost & Found can be reached at Please visit the Reporting Lost Items page on the Amtrak website to submit a report. Metra Lost & Found is located at Metra ticketing window #10 or can be reached at (312) 322-4269.

Services & Amenities

Services and amenities around the station include dining options, several Chicago News Now locations, a shoe shine, MobileQubes for phone charging, and a lactation pod for nursing mothers. More information can be found in the Dining, Retail & Amenties section.

Please refer to the Complete Station Map for these locations throughout the station.

Guests seeking ADA-accessible facilities and services can find more information on the Accessibility page.



The ADA-accessible entrance is available at our main entrance on Canal Street. Elevators from street level to concourse level are located at main entrances on the east and west sides of Canal Street. An additional elevator on Jackson, east of Canal Street, provides access from street level to mezzanine and concourse levels.

Assisted Waiting & Boarding

Assisted waiting & boarding areas are located in the North and South Concourses and are available to anyone needing extra assistance, as well as for senior citizens aged 62 and over.

More information, including a map, can be found on the Accessibility page.

Booking an Event

Union Station can accommodate private events of 10-700. Please refer to the Private Events & Filming section for more information.

Filming & Photography

Personal and commercial photography is permitted in the station. A permit is required for all photography and filming. For more information
on obtaining permits, as well as rules and guidelines, please visit the Photography & Filming page in the Private Events & Filming section of our website.


There are many hotel options available around the city. See our list of nearby suggestions.

Chicago Athletic Association Hotel
12 S Michigan Ave.
Chicago IL 60603
Phone: (312) 940-3552
Distance: 0.1 miles

W Chicago – City Center
172 W Adams St.
Chicago, IL 60603
Phone: (312) 332-1200
Distance: 0.3 miles

The Gray

122 W Monroe St.
Chicago, IL 60603
Phone: (312) 750-9012
Distance: 0.3 miles

Hyatt Centric The Loop Chicago

100 W Monroe St.
Chicago IL 60603
Phone: (312) 236-1234
Distance: 0.3 miles

Palmer House, A Hilton Hotel
17 E Monroe St.
Chicago IL 60603
Phone: (312) 726-7500
Distance: 0.3 miles

Virgin Hotels Chicago
203 N Wabash Ave.,
Chicago IL 60601
Phone: (312) 940-4400
Distance: 0.4 miles

JW Marriott Chicago

151 W Adams St.
Chicago, IL 60603
Phone: (312) 660-8200
Distance: 0.4 miles

Holiday Inn & Suites Chicago—Downtown

506 W Harrison St.
Chicago, IL 60607
Phone: (312) 324-7400
Distance: 0.4 miles

Crowne Plaza Chicago West Loop
733 W Madison St.
Chicago, IL 60661
Phone: (312) 829-5000
Distance: 0.5 miles

Club Quarters Hotel, Central Loop
111 W Adams St.
Chicago IL 60603
Phone: (312) 214-6400
Distance: 0.5 miles

Hampton Inn Chicago Downtown West Loop
116 N Jefferson St.
Chicago IL 60661
Phone: (312) 648-0000
Distance: 0.5 miles

The Buckingham Hotel
425 S Financial Pl.
Chicago, IL 60605
Phone: (312) 663-8910
Distance: 0.6 miles

Homewood Suites by Hilton Chicago Downtown West Loop
118 N Jefferson St.
Chicago IL 60661
Phone: (312) 930-0000
Distance: 0.6 miles

This survey is now closed

Built in 1971 replacing the soaring steel and glass structure that once stood in its place, the Concourse Building at Chicago Union Station was last renovated in 1990 and does not meet the demands of a modern train station nor that of the 110,000 commuter and long-distance passengers that use the station every day.

This project will redesign the Concourse. The new design will make more room for passengers and provide a higher level of service and amenities. The renovation will incorporate contemporary thinking around sustainability, inclusivity, and universal design. It will reduce congestion, improve wayfinding, expand restroom capacity, enhance the passenger waiting and boarding areas ultimately providing a welcoming environment for Amtrak and Metra customers.

Please take this survey. Your responses will play a crucial role in shaping the future of the Concourse at Chicago Union Station.

Esta encuesta también está disponible en Español

Please submit any comments, questions or concerns to:

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