Information

Services and amenities around the station include dining options, several Chicago News Now locations, a shoe shine, MobileQubes for phone charging, and a lactation pod for nursing mothers. More information can be found in the Dining, Retail & Amenties section.

Please refer to the Complete Station Map for these locations throughout the station.

Guests seeking ADA-accessible facilities and services can find more information on the Accessibility page.

ENTERING & NAVIGATING THE STATION

The ADA-accessible entrance is available at our main entrance on Canal Street. Elevators from street level to concourse level are located at main entrances on the east and west sides of Canal Street. An additional elevator on Jackson, east of Canal Street, provides access from street level to mezzanine and concourse levels.

Assisted Waiting & Boarding

Assisted waiting & boarding areas are located in the North and South Concourses and are available to anyone needing extra assistance, as well as for senior citizens aged 62 and over.

More information, including a map, can be found on the Accessibility page.

Union Station can accommodate private events of 10-700. Please refer to the Private Events & Filming section for more information.

Personal and commercial photography is permitted in the station. A permit is required for all photography and filming. For more information
on obtaining permits, as well as rules and guidelines, please visit the Photography & Filming page in the Private Events & Filming section of our website.

Built in 1971 replacing the soaring steel and glass structure that once stood in its place, the Concourse Building at Chicago Union Station was last renovated in 1990 and does not meet the demands of a modern train station nor that of the 110,000 commuter and long-distance passengers that use the station every day.


This project will redesign the Concourse. The new design will make more room for passengers and provide a higher level of service and amenities. The renovation will incorporate contemporary thinking around sustainability, inclusivity, and universal design. It will reduce congestion, improve wayfinding, expand restroom capacity, enhance the passenger waiting and boarding areas ultimately providing a welcoming environment for Amtrak and Metra customers.


Please take this survey. Your responses will play a crucial role in shaping the future of the Concourse at Chicago Union Station.

Esta encuesta también está disponible en Español

Please submit any comments, questions or concerns to: ImprovementsCUS@Amtrak.com