Designated a Great Public Space in 2012 by the Project for Public Spaces, Chicago Union Station is always brimming with activity. Here are quick links to help you navigate the station.
At a Glance
Ticketing
Waiting & Boarding
Baggage
Services & Amenities
Accessibility
Booking an Event
Filming & Photography
Lodging
Concourse Improvement Project
Ticketing Information
Amtrak ticketing
Amtrak ticketing is currently combined with Baggage and is located in the center of the Concourse. Alternatively, you can print and get ticket assistance at the blue Amtrak ticketing kiosks located in The Great Hall.
For more information, visit the Amtrak page in the Travel section.
METRA TICKETING
Metra ticketing is located centrally on the Concourse Level of the station.
For more information, visit the Metra page in the Travel section.
Waiting & Boarding
Amtrak Waiting & Boarding
For General Boarding, Amtrak passengers can wait in the Great Hall where their train will be called and boarded 45 minutes prior to departure.
Assisted Waiting & Boarding is available for senior citizens aged 62 and over, active military personnel, families with small children, and anyone needing extra assistance.
Premier Waiting & Boarding is available for eligible Amtrak passengers in the and Metropolitan Lounge (additional charges may apply).
For more information, visit the Amtrak page in the Travel section.
Metra Waiting & Boarding
Metra passengers are welcome to wait for their trains in the historic Great Hall.
Metra trains board in the North and South Concourses.
For more information, visit the Metra page in the Travel section.
Baggage
Baggage claim
Baggage Claim is located on the Concourse Level.
Baggage Storage
Bags can be checked in parcel check for $10 per bag.
Lost & Found
Amtrak Lost & Found can be reached at chicagolostandfound@amtrak.com. Please visit the Reporting Lost Items page on the Amtrak website to submit a report. Metra Lost & Found is located at Metra ticketing window #10 or can be reached at (312) 322-4269.
Services & Amenities
Services and amenities around the station include dining options, several Chicago News Now locations, MobileQubes for phone charging, and a lactation pod for nursing mothers. More information can be found in the Dining, Retail & Amenties section.
Please refer to the Complete Station Map for these locations throughout the station.
Guests seeking ADA-accessible facilities and services can find more information on the Accessibility page.
Accessibility
ENTERING & NAVIGATING THE STATION
The ADA-accessible entrance is available at our main entrance on Canal Street. Elevators from street level to concourse level are located at main entrances on the east and west sides of Canal Street. An additional elevator on Jackson, east of Canal Street, provides access from street level to mezzanine and concourse levels.
Assisted Waiting & Boarding
Assisted waiting & boarding areas are located in the North and South Concourses and are available to anyone needing extra assistance, as well as for senior citizens aged 62 and over.
More information, including a map, can be found on the Accessibility page.
Booking an Event
Union Station can accommodate private events of 10-700. Please refer to the Private Events & Filming section for more information.
Filming & Photography
Personal and commercial photography is permitted in the station. A permit is required for all photography and filming. For more information
on obtaining permits, as well as rules and guidelines, please visit the Photography & Filming page in the Private Events & Filming section of our website.
Lodging
There are many hotel options available around the city. See our list of nearby suggestions.
Chicago Athletic Association Hotel
12 S Michigan Ave.
Chicago IL 60603
Phone: (312) 940-3552
Distance: 0.1 miles
W Chicago – City Center
172 W Adams St.
Chicago, IL 60603
Phone: (312) 332-1200
Distance: 0.3 miles
The Gray
122 W Monroe St.
Chicago, IL 60603
Phone: (312) 750-9012
Distance: 0.3 miles
Hyatt Centric The Loop Chicago
100 W Monroe St.
Chicago IL 60603
Phone: (312) 236-1234
Distance: 0.3 miles
Palmer House, A Hilton Hotel
17 E Monroe St.
Chicago IL 60603
Phone: (312) 726-7500
Distance: 0.3 miles
Virgin Hotels Chicago
203 N Wabash Ave.,
Chicago IL 60601
Phone: (312) 940-4400
Distance: 0.4 miles
JW Marriott Chicago
151 W Adams St.
Chicago, IL 60603
Phone: (312) 660-8200
Distance: 0.4 miles
Holiday Inn & Suites Chicago—Downtown
506 W Harrison St.
Chicago, IL 60607
Phone: (312) 324-7400
Distance: 0.4 miles
Crowne Plaza Chicago West Loop
733 W Madison St.
Chicago, IL 60661
Phone: (312) 829-5000
Distance: 0.5 miles
Club Quarters Hotel, Central Loop
111 W Adams St.
Chicago IL 60603
Phone: (312) 214-6400
Distance: 0.5 miles
Hampton Inn Chicago Downtown West Loop
116 N Jefferson St.
Chicago IL 60661
Phone: (312) 648-0000
Distance: 0.5 miles
The Buckingham Hotel
425 S Financial Pl.
Chicago, IL 60605
Phone: (312) 663-8910
Distance: 0.6 miles
Homewood Suites by Hilton Chicago Downtown West Loop
118 N Jefferson St.
Chicago IL 60661
Phone: (312) 930-0000
Distance: 0.6 miles
Concourse Improvement Project
CONCOURSE IMPROVEMENT Project
Currently in Concept design
Overall Customer Online Survey: November 11, 2023 to February 1, 2024
Bike Stakeholder Online Survey: April 2, 2024 to July 11, 2024
Concourse Bike Stakeholder Meeting Held: June 27th 6 to 7 PM
To be notified of upcoming meetings or to submit any comments, questions or concerns email: ImprovementsCUS@Amtrak.com
