Answers to our guests’ most commonly asked questions can be found here.

Ticketing

Where do I purchase Amtrak tickets?

Amtrak ticketing is located in the Passenger Services Office in the breezeway in between the Great Hall and the Concourse. Alternatively, you can print and get ticket assistance at the blue Amtrak ticketing kiosks located in The Great Hall. More information can be found on the Amtrak page in the Travel section.

Where to do I purchase Metra tickets?

Metra ticketing is located centrally on the Concourse level of the station. Tickets can also be purchased through the mobile Ventra app. A penalty applies when buying tickets from onboard personnel. More information can be found on the Metra page in the Travel section.

Where do I purchase Greyhound tickets?

Greyhound ticketing is located in the South Concourse. More information can be found on the Greyhound page in the Travel section.


Waiting & Boarding

Where should I wait for my Amtrak train?

Amtrak passengers can wait in the Great Hall where their train will be called and boarded 45 minutes prior to departure. They are also welcome to wait in the Amtrak lounges located in the concourse by the tracks.

Premier lounges (additional charges apply):

The Legacy Club is available to Amtrak passengers and features comfortable, quiet lounge seating; complimentary refreshments; complimentary WiFi and charging stations; satellite TV; train status displays and priority boarding allowing access to Amtrak trains ahead of general boarding.

The Metropolitan Lounge is available exclusively to Amtrak’s Business Class, Sleeping Car, Guest Rewards Select Plus, or Select Executive members. The plush surroundings are enhanced by high speed internet access, work stations, television, children’s play space, luggage storage services, and even a locker room with showers available. It's the perfect place to recharge before, after, or in between train travel.

Where are the tracks located?

Odd Numbered Tracks are located in the North Concourse.

Even Numbered Tracks are located in the South Concourse.

Refer to the Station Map for these locations.


Baggage & Shipping

Where do I check and pick up my baggage?

Baggage Check is located on the Concourse level. The cost to check a bag is $10 per bag.

Baggage Claim is located in the South Concourse.

Refer to the Station Map for these locations.

Can I store my bags at the station?

Yes. There are two options for storing luggage:

  • Storage in parcel check is available for $10 per bag.
  • Pay a daily fee ($20) to the Legacy Club, located in the Great Hall, which will allow you to leave baggage and enjoy all the amenities the club has to offer.

Can I bring my bike aboard an Amtrak or Metra train?

Yes. More information on bringing a bike aboard an Amtrak train can be found on the Amtrak website.

Metra riders can also bring bikes on board, depending on the train line and time of day. More information on bringing bikes aboard Metra trains can be found on the Metra website.

Can I pickup or drop off packages using Amtrak Express Shipping?

Amtrak offers small-package and less-than-truckload shipping services between more than 100 cities. For more information about rates, schedules and permitted items, call 1 (800) 377-6914 (8 am - 8 pm ET, Monday through Friday) or visit the Amtrak Express Shipping page on the Amtrak website.

I lost/left/misplaced an item on my train. How do I find it?

For lost/misplaced items on Amtrak trains
If you lose or misplace something on an Amtrak train or in a station, you will need to submit a lost item report on the Amtrak website so we can try to help you find it. Please visit the Reporting Lost Items page on the Amtrak website for more information and to submit a lost item report.

Amtrak Lost & Found at Chicago Union Station can be reached at chicagolostandfound@amtrak.com.

For lost/misplaced items on Metra trains

Metra Lost & Found is located at Metra ticketing window #10 and can be reached at (312) 322-4269.


Lost & Found

I lost an item on an Amtrak train. How do I find it?

If you lose or misplace something on an Amtrak train or in a station, you will need to submit a lost item report on the Amtrak website so we can try to help you find it. Please visit the Reporting Lost Items page on the Amtrak website for more information and to submit a lost item report. When reporting a lost item, please have the following information available:

  • Your date(s) of travel
  • Your departure and arrival stations
  • Your train number(s)
  • Detailed information regarding the lost item (model/serial number, brand, color, size, etc.)

After filling out the online form, you will receive an email with your Lost Item ID tracking number. Our team will continue to look for your item and provide you with regular email and/or text updates (if opted in) on the status.

Amtrak Lost & Found at Chicago Union Station can be reached at chicagolostandfound@amtrak.com.

I lost an item on a Metra train. How do I find it?

Metra Lost & Found is located at Metra ticketing window #10 and can be reached at (312) 322-4269.


Around the Station

Is there anywhere to charge an electronic device?

MobileQube phone charging stations are located throughout the station and can be used for a small fee. Refer to the Station Map for these locations.

Is there a shoe shine service?

A shoe shine service is located on the Concourse level near Metra Ticketing. More information can be found in the Dining, Retail & Amenities section.

Where are the restrooms located?

Restrooms are available in the following areas: Metra ticketing, the Jackson/Clinton ramp off of the Great Hall, and the Food Court. Refer to the Station Map for these locations.

Do you have a Lost & Found?

Amtrak Lost & Found at Chicago Union Station can be reached at chicagolostandfound@amtrak.com. If you've lost or misplaced an item on an Amtrak train or in a station, you will need to submit a lost item report on the Amtrak website.

Metra Lost & Found is located at Metra ticketing window #10 or can be reached at (312) 322-4269.


Coming and Going

Where do I drop off or pick up Amtrak passengers?

Amtrak passengers can be dropped off or picked up on the west side of South Canal Street, between Jackson and Adams Streets.

How do I get to the Greyhound bus station from Chicago Union Station?

The Chicago Greyhound bus terminal is located at 630 W. Harrison St., four blocks to the southwest of Chicago Union Station. Curbside pickup is available to transfer passengers to the Greyhound station and is located on the east side of 225 S. Canal St., about 1/3 of a block north of Jackson Blvd. More information can be found on the Greyhound page in the Travel section.

Where do I drop off or pick up Greyhound passengers?

Greyhound passengers can be dropped off or picked up on the east side of South Canal Street, between Jackson and Adams Streets. More information can be found on the Greyhound page in the Travel section.

Is there a parking garage?

Yes. Amtrak's self-park garage is located at 320 S. Canal St. More information can be found on our Parking Information page in the Travel section.

Is there a car rental service?

Reservations can be made and paperwork completed in the South Concourse. Car pick-up and returns can be made at 320 S. Canal St.

Can you provide driving directions?

From the South and Southwest

  • Take I-94 towards Chicago.
  • Take the I-290 W/Eisenhower Expy exit toward West Suburbs/Congress Pkwy/Chicago Loop.
  • Merge onto Eisenhower Exwy E/I-290 toward Congress Pkwy/Chicago Loop.
  • Take the exit toward Canal St.
  • Turn left onto W. Harrison St. and then left onto S. Canal St.
  • Union Station is located at the corner of Canal and Jackson streets.
  • Entrance to the self-park parking garage is located on S. Canal St. between Van Buren & Jackson on the left side of the street.

From the West

  • I-88 E becomes Eisenhower Exwy E/I-290.
  • Take the exit toward Canal St.
  • Turn left onto W. Harrison St. and then left onto S. Canal St.
  • Union Station is located at the corner of Canal and Jackson streets.
  • Entrance to the self-park parking garage is located on S. Canal St. between Van Buren & Jackson on the left side of the street.

From the North and Northwest

  • Take I-94 towards Chicago.
  • Take the East Jackson Blvd/300 South Exit (Exit 51G).
  • Turn left onto Jackson Blvd and then left onto S. Canal St.
  • Union Station is located at the corner of Canal and Jackson streets.
  • Entrance to the self-park parking garage is located on S. Canal St. between Van Buren & Jackson on the left side of the street.

From the South Side along Lake Shore Drive

  • Take South Lake Shore Drive north to downtown.
  • Exit at Jackson Boulevard and head west 2 blocks to Michigan Avenue.
  • Turn right (North) on Michigan Avenue and go 1 block to Adams Street.
  • Turn Left (West) onto Adams Street to Clinton Street (10 blocks).
  • Turn left on Clinton (South) to Jackson Street.
  • Turn Left (East) on Jackson to Canal Street and Union Station.
  • Union Station is located at the corner of Canal and Jackson streets.
  • Entrance to the self-park parking garage is located on S. Canal St. between Van Buren & Jackson on the left side of the street.

Which CTA bus should I take to get to...?

  1. Union Station: There are a number of bus routes that directly serve Chicago Union Station, including #7, 60, 124, 125, 126, 151, 156 and 157 (plus routes 1, 28, 121 and 125 during weekday rush and route 130 mid-May through Labor Day). Please visit the Chicago Transit Authority page for more information.
  2. Navy Pier: Catch the 124 bus at Stop H on the corner of Canal St. and Adams St.
  3. Wrigley Field: Catch the 151 bus from the Transit Center at 320 S. Canal St.
  4. Lakeview/Boystown: Catch the 156 bus from the Transit Center at 320 S. Canal St.
  5. Millennium Park: Catch the 151 bus from the Transit Center to State St.

Private Events

Is the station available for private events?

Yes. To learn more about entertaining and/or space rental at Chicago Union Station, please visit the Private Events & Filming section of our website.


Filming & Photography

Is photography or filming allowed in the station?

Personal and commercial photography is permitted in the station. A permit is required for all photography and filming. For more information on obtaining permits, please visit the Private Events & Filming section of our website.