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Station Address & Hours

225 South Canal Street

Chicago, Illinois 60606

Due to reduced customer volumes during the pandemic, Amtrak has temporarily closed some entrances and spaces within Chicago Union Station. Access by Amtrak and Metra passengers or others with disabilities is unaffected, with elevators available from both sides of the 200 block of South Canal Street and at 444 West Jackson Boulevard. Ramp access continues to be from the entrance at the corner of Jackson and Clinton Streets. Metropolitan Lounge access for Sleeping Car and Business Class customers is maintained though the Central Corridor “Breezeway.” Seating for general boarding that had been in the Great Hall has been moved into that area. Station access from the Riverwalk will close nightly at 8 p.m. and entrances to the Great Hall from Canal, Adams and Jackson have been closed to the public. The primary entrance to the station at 225 South Canal Street remains open.

Office Address & Hours

500 West Jackson Boulevard, Suite 107
Chicago, Illinois 60661
Open Monday-Friday 8:00am - 5:00pm

Customer Service

Amtrak Customer Service

Union Station Facilities

General Train Information

(800) 872-7245

Amtrak Passenger Services
Chicago Office
(312) 655-2194

(312) 322-6777

Chicago Union Station Lost & Found


(312) 322-4269
Located at Metra ticketing window #10

Premier Lounges

Metropolitan Lounge
(312) 544-5524

Open Monday–Friday 6:00am – 9:00pm
Saturday 6:00am – 9:00pm
Sunday 6:00am – 9:00pm

Events, Photography & Filming

Marketing & Events
(312) 655-2481
(312) 655-2524

Media Inquiries

Marc Magliari
Public Relations Manager/Media
Relations Manager
(312) 544-5390


Linda Frankel
Senior Real Estate Development Manager
(215) 349-1956

Tenant Services - Work Orders

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